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There is no doubt AI agents will continue to be a fast-growing rend in enterprise AI.
But as more companies look to deploy agents, they’re also looking for a way to help them make sense of the many actions these autonomous or semi-autonomous, AI guided bots will take, and avoid conflicts.
To combat the potential sprawl of different AI agents deployed by users, service providers and enterprises alike have been building another type of AI agent: the orchestrator agent.
Enter the orchestrator: these type of agents function as managers of other, more specialized agents, understanding each one’s role and activating each based on the next steps needed to finish a task.
Most orchestrator agents, sometimes called meta agents, monitor if an agent succeeded or failed and choose the following agent to trigger to get the desired outcome.
Good orchestrator agents exhibit certain features that make these work different from other agents, and for enterprises, elements make them work much better.
Integration
Agentic ecosystems would eventually bring workflows together, even if the task involves talking to an agent outside the current platform. Orchestrator agents need to have robust integrations with other systems. Otherwise, agents remain an island able to communicate only with itself.
ServiceNow vice president of AI and Innovation Dorit Zilbershot said enterprises need to investigate if the orchestration agents they’re building or buying offer integration points to other systems.
“Effective orchestration agents support integrations with multiple enterprise systems, enabling them to pull data and execute actions across the organizations,” Zllbershot said. “This holistic approach provides the orchestration agent with a deep understanding of the business context, allowing for intelligent, contextual task management and prioritization.”
For now, AI agents exist in islands within themselves. However, service providers like ServiceNow and Slack have begun integrating with other agents. Slack announced it offers integration for agents from Salesforce, Workday, Asana and Cohere. Full stack AI company Writer connects its agents to Amazon and Macy’s APIs so customers can directly sell products.
Don Schuerman, CTO at Pega, echoed the sentiment, saying an ideal or …