Thursday, January 9, 2025
Delta Air Lines, headquartered in Atlanta, marked its centennial celebration in grand style at CES 2025, unveiling a vision for the future of aviation during a groundbreaking keynote event at the Las Vegas Sphere.
A Keynote to Remember
The event began on an emotional high note with an engaging opening monologue by Academy Award-winning actress Viola Davis, who set the tone for an evening that blended inspiration, technology, and entertainment. The presentation transitioned seamlessly into an immersive demonstration of what the future of flight could look like, leaving the audience in awe.
Adding a burst of energy to the celebration, multi-GRAMMY award-winning artist Lenny Kravitz delivered a live performance, infusing a cultural vibrancy into the technology-focused showcase. Thousands of CES attendees filled the iconic Sphere venue, cementing Delta’s position as both a trailblazer in aviation and a leader in technological innovation.
The Next Frontier in Customer Experience
Delta’s keynote revealed a slate of transformative technologies, headlined by the introduction of Delta Concierge, a cutting-edge AI-powered digital assistant. Integrated within the Fly Delta app, this generative AI tool aims to redefine travel convenience by offering highly personalized support to customers throughout their journey.
Delta CEO Ed Bastian was joined on stage by Qualtrics Co-Founder Ryan Smith and Delta flight attendant Jeanie Brady to demonstrate how customer feedback directly influences these innovations. By leveraging AI, Delta Concierge simplifies itinerary management and enhances travel experiences with tailored solutions.
Delta also announced a strategic partnership with Uber, allowing customers to connect their SkyMiles accounts with Uber to earn rewards on eligible rides and deliveries. Uber CEO Dara Khosrowshahi shared insights into the collaboration, emphasizing its potential to create seamless, connected travel.
The airline’s futuristic vision extended to home-to-airport transportation, with Delta Concierge integrating Joby’s electric air taxi service. This partnership represents a significant …