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Even generative AI critics and detractors have to admit the technology is great for something: transcription.
If you’ve joined a meeting on Zoom, Microsoft Teams, Google Meet or other video call platform of your choice at any point in the last year or so, you’ve likely noticed an increased number of AI notetakers joining the conference call as well.
Indeed, not only do these platforms all have AI transcription features built in, but there are of course other stand alone services like Otter AI (used by VentureBeat along with the Google Workspace suite of Apps), and models such as OpenAI’s new gpt-4o-transcribe and older open-source Whisper, aiOla, and many others with specific niches and roles.
One such startup is San Fransisco-based Freed AI, co-founded in 2022 by former Facebook engineers Erez Druk and Andrey Bannikov, now its CEO and CTO, respectively. The idea was simple: give doctors and medical professionals a way to automatically transcribe their conversations with patients, capture accurate health specific terminology, and extract insights and action plans from the conversations without the physician having to lift a finger.
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The idea worked well, as the medical scribe platform recently reached a new milestone: 20,000 paying clinician users, Druk shared in a recent conversation with VentureBeat, each saving 2-3 hours saved daily in manual transcription or note organization tasks.
With nearly 3 million patient visits per month, Freed is rapidly becoming a foundational tool for documentation in small and mid-sized healthcare settings.
That time dividend has helped drive a high degree of emotional resonance with customers, who often describe the product in terms of restored work-life balance.
“Clinicians spend more than 11 hours a week on documentation,” Druk noted. “We built Freed to reduce that burden by listening to the visit and writing the clinical note.”
Rising …