I want to be clear from the outset. I’ve never been a car enthusiast. My driving history includes a hand-me-down Volvo with a hole in the floorboards and a series of aggressively practical vehicles, including a VW Golf and a Mazda SUV in which I hauled my family around for 12 years. Then I leased a BMW i4 electric car.
What drew me to the i4? Unlike other electric vehicles, BMWs don’t look like something out of the Jetsons; I like that they’re understated cars that happen to be electric. I liked that they’re far less common than other EVs in Northern California. Plus, the i4 comes in something like a dozen colors, including “Brooklyn Gray,” which – I know I sound ridiculous – delighted me in ways that Tesla’s handful of options never could. I’d read online that early adopters were having software issues, but with visions of my sleek new BMW dancing in my head, I conveniently filed that information away. Those first few drives felt exhilarating, too. The car was beautiful, the ride was smooth, and I felt like we were going places.
Nearly two years later, I’m doing something I never thought I’d do: eagerly awaiting the end of a lease on a luxury car because its software is such a disaster that it makes my rusted-out Volvo look like a paragon of reliability.
A love story gone awry
Let me count the ways this relationship has gone wrong, starting with the most basic function: getting into my own car. On multiple occasions, I’ve stood in parking lots, unable to unlock its doors with my phone despite the BMW Digital Key being specifically designed for this purpose. This …