Creating a glass box: How NetSuite is engineering trust into AI

by | Dec 11, 2025 | Technology

Presented by Oracle NetSuiteWhen any company tells you it is their biggest product release in almost three decades, it’s worth listening. When the person saying it founded the world’s first cloud computing company, it’s time to take note. At SuiteWorld 2025, Evan Goldberg, founder and EVP of Oracle NetSuite, did just that when he called NetSuite Next the company’s biggest product evolution in nearly three decades. But behind that sweeping vision lies a quieter shift — one centered on how AI behaves, not just what it can do. “Every company is experimenting with AI,” says Brian Chess, SVP of Technology and AI at NetSuite. “Some ideas hit the mark, and some don’t, but each one teaches us something. That’s how innovation works.”For Chess and Gary Wiessinger, SVP of Application Development at NetSuite, the challenge lies in governing AI responsibly. Rather than reinventing its system, NetSuite is extending the same principles into the AI era that have guided its strategy for 27 years — security, control, and auditability. The goal is to make AI actions traceable, permissions enforceable, and outcomes auditable.The philosophy underpins what Chess calls a “glass-box” approach to enterprise AI, where decisions are visible and every agent operates within human-defined guardrails.Built on Oracle’s foundationNetSuite Next is the result of five years of development. It is built on Oracle Cloud Infrastructure (OCI), which is relied on by many of the world’s most important AI model providers, and has AI capabilities integrated directly into its core rather than added as a separate layer.“We are building a fantastic foundation on OCI,” Chess says. “ …

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