Meta’s decision to serve only its AI chatbot, Meta AI, to WhatsApp users isn’t sitting well with the competition regulators in Europe. The European Commission on Thursday said it is launching an antitrust investigation into Meta’s move to ban other AI companies from using WhatsApp’s business tools to offer their own AI chatbots to users on the app.
WhatsApp in October changed its business API policy to ban general-purpose chatbots from the chat app, saying that the API isn’t designed to be a platform for the distribution of chatbots. The policy change, which goes into effect in January, would affect the availability of AI chatbots from the likes of OpenAI, Perplexity, and Poke on the app.
Notably, this move doesn’t affect businesses that are using AI to serve customers on WhatsApp. For instance, a retailer running an AI-powered customer service bot won’t be barred from using the API. Only AI chatbots like ChatGPT are prohibited from being distributed via the API.
In its statement, the EU’s executive arm said it was concerned that the policy may “prevent third-party AI providers from offering their services through WhatsApp in the European Economic Area (‘EEA’).”
“As a result of the new policy, competing AI providers may be blocked from reaching their customers through WhatsApp. On the other hand, Meta’s own AI service ‘Meta AI’ would remain accessible to users on the platform,” the Commission wrote.
“AI markets are booming in Europe and beyond. We must ensure European citizens and businesses can benefit fully from this technological revolution and act to prevent dominant digital incumbents from abusing their power to crowd out innovative competitors,” Teresa Ribera, executive vice-president fo …