Presented by Cisco AI agents are breaking traditional IT operations models, adding complexity, data silos, and fragmented workflows. DJ Sampath, Cisco’s SVP of AI Software and Platform, believes that AgenticOps is the solution: a new operational paradigm where humans and AI collaborate in real time to create efficiency, boost security, and allow for innovative technological applications.In a recent conversation with VentureBeat, Sampath outlined why current enterprise IT management is fundamentally breaking and what makes AgenticOps not just useful, but necessary for IT operations going forward.The breaking point of traditional IT operationsThe core problem plaguing enterprise IT today is fragmentation, Sampath said.”A lot of times inside of these enterprises, data is sitting across multiple different silos,” he explained. “For an operator to come in and start troubleshooting something, they have to go through many different dashboards, many different products, and that results in an increasing amount of time spent trying to figure out what is where before they can actually get to the root cause of an issue.”This challenge is about to intensify dramatically. As AI agents become ubiquitous within enterprises, the complexity will multiply exponentially. “Every single person is going to have at least 10 or more agents that are working on their behalf doing different types of things,” Sampath said. “This problem is only going to be tenfold, if not a hundredfold worse when you start to think about what’s really happening with the inclusion of agents.”Three core principles of AgenticOpsTo address these challenges, Cisco has developed its AgenticOps capabilities around three fundamental design principles that Sampath believes must be …
