As enterprise AI agents move into production, organizations are confronting a growing reliability problem. Many teams are discovering that LLM performance alone does not determine whether agents succeed in production. Long-running AI workflows must survive crashes, preserve state, recover from failures, manage inference costs, and coordinate across APIs, tools, and enterprise systems.After a first wave focused on rapid deployment, organizations now need to revisit those first-generation implementations, and redesign early agent architectures around workflow orchestration, observability, governance, and recovery, said Preeti Somal, Senior VP Engineering at Temporal Technologies, during the latest AI Impact Series event in New York. “We do have a lot of customers that come to us where they’re building version 2.0 of the same agent,” Somal said. “They had to move really fast, but they didn’t take care of the plumbing. Things crash and burn, and then they’re back to rebuilding with the reliable foundation.”For workflow orchestration company Temporal, whose infrastructure predates the current wave of agentic AI, the shift reflects a broader enterprise realization: production AI systems require durable execution, state management, visibility into workflows, and mechanisms to recover when models or downstream systems fail. Agentic AI has supercharged familiar engineering problems“These patterns aren’t necessarily new,” Somal said. ” AI just supercharges them.”Agentic systems introduce additional complexity because they often involve long-running, multi-step processes spanning multiple services, models, APIs, and tools. A single workflow might call several large language models, access retrieval systems, trigger external applications, and manage state over hours or days. The engineering questions, Somal said, often emerge only after deployment.“Peop …
