CAF Bank, a Kent-based financial institution serving more than 14,000 nonprofit organizations across the United Kingdom, suspended its online banking services on 24 July after detecting suspected fraudulent activity. The disruption has prevented numerous charities throughout the South East region from accessing their accounts and managing critical operations, particularly payroll processing and supplier payments.
One affected organization, 21 Together, a Maidstone-based charity providing services to individuals with Down’s syndrome, faced significant challenges in meeting its operational obligations. Chief executive Kevan Hodges expressed frustration with the bank’s response, noting that staff members spent considerable time attempting to contact the institution without success. When contact was finally established, he reported being directed to complete an online form with assurances of review at an unspecified later date.
Further concerns were raised by leadership at Safer Communities Alliance, which represents grassroots organizations including churches, YMCAs, and veterinary services that rely on CAF Bank for financial services. Officials from the alliance indicated they had received inconsistent information and lacked reassurance regarding the situation’s resolution. The timing of the disruption was noted as particularly problematic given the increased activity levels many nonprofits experience during the summer months.
In response, CAF Bank’s chief executive Alison Taylor acknowledged the significant impact on customers and explained that the suspension followed identification of an issue related to third-party software affecting the online banking portal. She emphasized that the bank’s core operations remained unaffected and that telephone support remained available for time-sensitive transactions, including payroll processing. Bank officials stated they were working with external specialists to resolve the matter but noted that service restoration would not occur until safety could be assured.
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