The European Union implemented a digital entry and exit system beginning last October, with full rollout completed by April. The system requires most non-EU travellers, including those from the United Kingdom, to provide biometric data consisting of facial photographs and fingerprints at border checkpoints. These checks apply to visitors from countries outside the 29 Schengen nations, as well as Ireland and Cyprus.
The EES was designed to enhance border security efficiency and provide better tracking of traveller movements within Europe’s Schengen area. Passengers typically complete registration through self-service screens, entering passport details, biometric information, and travel dates. For repeat visitors, the process should theoretically be faster due to pre-recorded data, though additional checks may still be required.
The system’s implementation has encountered substantial operational difficulties. Since April, waiting times at major border crossings have reached up to five hours during peak periods, according to travel industry representatives. Notable incidents include a seven-hour queue suspension at Lisbon airport, approximately 100 stranded passengers in Milan following a three-hour delay, and multiple instances of travellers missing flights due to extended processing times. Airlines and airport operators report that aircraft are departing partially full due to passengers unable to clear border procedures.
Travel industry groups, including airport and airline associations, have formally requested temporary suspension of the system during peak summer months. While some jurisdictions have invoked regulatory provisions to temporarily relax checks, the authority to suspend the system rests with individual EU member governments rather than airport operators. Industry leadership has publicly stated that the system is not functioning as intended.
Travellers face limited recourse if delays cause missed flights, as airlines may classify border delays as extraordinary circumstances exempting them from compensation obligations. Travel insurance typically does not cover losses related to the EES system. Passengers are advised to arrive extra early, though earlier arrival offers limited protection if airline procedures remain unchanged. Travelling with only cabin baggage represents one potential mitigation strategy.
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