Ryan Walker, a YouTube travel creator with approximately 150,000 subscribers, arrived at Amanvari, a newly opened ultra-luxury resort located on Mexico’s Baja California peninsula, to conduct a review of the property. Walker possessed a valid reservation and had received a confirmation email from the resort’s reservations team on the morning of his intended arrival.
Upon reaching the resort’s gate, security personnel stopped Walker’s vehicle. The guards stated they had no record of his booking despite being aware of his identity. When Walker presented the confirmation email he had received that morning from the resort’s reservations team, he requested to speak with a manager. His request was denied.
According to Walker’s account, someone at the property then indicated they would contact law enforcement. The incident prompted Walker to document his experience in an 11-minute video titled “Amanvari Called the Police on Me,” which he posted to his YouTube channel. The video has accumulated nearly 700,000 views and generated over 5,000 comments from viewers.
Aman, the hospitality brand operating Amanvari, has not issued a public statement regarding the incident. The company also did not respond to requests for comment from Skift, a travel industry publication. The incident raises broader questions about how luxury hospitality brands manage relationships with content creators and media personalities, particularly when operational issues result in public disputes that are documented and shared widely on social media platforms.
The episode highlights potential risks for ultra-luxury brands when booking confirmation systems fail or communication breakdowns occur, especially when guests possess significant media influence and platforms to share negative experiences with large audiences.
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