Petlibro, a provider of connected pet care devices, experienced a significant service disruption affecting multiple product lines across its platform. The outage began on Tuesday, with users reporting issues across smart feeders, litter boxes, water fountains, and the associated mobile application. The malfunction has proven particularly problematic for pet owners who are away from home and rely on automated feeding schedules.
The company’s product lineup affected by the outage includes RFID and Granary food dispensers, Dockstream smart fountains, and Luma litter boxes. While Petlibro stated that device settings and schedules stored locally should continue to function as designed, numerous users reported that their smart feeders failed to dispense food at scheduled times. Additionally, some users experienced difficulties with the mobile app interface and reconnecting devices to the platform.
Petlibro acknowledged the issue on Tuesday, announcing that its engineering team was actively working on restoration efforts and planned to restore functionality in phases. By Wednesday at 2:30 PM ET, the company reported that much of its service infrastructure had been restored, though full app functionality remained a work in progress. While some users indicated their devices had resumed normal operation, others continued to experience connectivity problems between their physical devices and the Petlibro application.
The company did not provide additional details about the cause of the outage or an estimated timeline for complete restoration when contacted for further information.
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