Valve announced that a data breach at CEVA Logistics, its European shipping partner, potentially compromised personal information belonging to customers who ordered Steam hardware. The breach occurred between July 29th and August 1st, affecting delivery-related data that CEVA maintains for up to 90 days following customer orders.
Affected customer data may have included names, addresses, phone numbers, and email addresses. Valve stated that the breach occurred after the company began accepting preorders for its new Steam Machine and Steam Controller products. The company emphasized that the incident did not extend to account-specific data or financial information stored on its platforms.
In response to the breach, Valve issued guidance to customers warning them to anticipate fraudulent communications. The company cautioned users to disregard unsolicited messages claiming to be from Steam, Valve, or delivery services, noting that such communications may reference customer addresses or request confirmation of delivery details, payment of fees, or account verification. Valve clarified that legitimate account support only originates through its official help portal at help.steampowered.com and does not occur through email, Steam chat, or Discord.
Valve confirmed that payment information, account passwords, and Steam Guard authentication codes were not compromised in the incident, as CEVA does not retain access to these categories of information.
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