The Dutch Data Protection Authority announced a fine of 825 million euros against Uber on Friday, citing violations of the EU’s General Data Protection Regulation. The regulator determined that the ride-hailing company employed automated decision-making systems to suspend or permanently terminate driver accounts without implementing human oversight to identify potential errors in those determinations.
According to the authority, Uber also failed to adequately inform drivers about its use of automated decision-making processes. The regulatory violations occurred during the period spanning 2018 to 2022, according to the agency’s findings. The GDPR prohibits fully automated decision-making that produces legal or similarly significant effects for individuals without human intervention.
Uber responded by stating its disagreement with both the regulatory determination and the financial penalty. The company indicated it intends to file an appeal challenging the decision. In a statement, Uber noted that it has discontinued the policies examined by regulators and emphasized its commitment to fair treatment of drivers, including implementing human review processes and providing appeal mechanisms when drivers dispute decisions affecting their ability to earn income.
This enforcement action represents the fourth fine the Dutch Data Protection Authority has levied against Uber. Previously, in 2024, the authority imposed a 290 million euro penalty on the company for allegedly transferring personal information belonging to European drivers to the United States without sufficient data protection safeguards in place.
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