LG has issued a response to recent allegations from technology media outlets and security researchers regarding data collection practices on its smart televisions. The company released a statement addressing concerns that surfaced earlier this week, characterizing recent media coverage as potentially contributing to misunderstandings about how its TV products operate.
In its response, LG stated that its televisions do not continuously record or transmit user conversations, and emphasized that wake-word detection for its AI assistant is processed entirely on the device rather than sent to external servers. The company also maintained that features including Automatic Content Recognition, voice recognition, and interest-based advertising are optional capabilities that users can choose to enable or disable, and that these features are not activated by default on its products.
Regarding its ACR technology specifically, LG explained that the system uses audio fingerprinting processed through the television’s internal audio processor to identify content being viewed. The company stated that this process does not involve collecting screenshots, screen recordings, video recordings, voice recordings, or other audio recordings from the device.
The statement notably did not address several broader questions raised by the researchers and technology analysts, including the overall scope of data collection by LG televisions, the entities with which the company shares user data, potential security vulnerabilities that could allow unauthorized access to the TV’s features, or concerns about how privacy settings and options are presented to consumers.
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