Apple has confirmed that certain iPhone Duo devices have experienced display problems in the days following the product’s market debut. Users posted images on social media documenting visual defects, including lines appearing across screens and cracks along the central crease. Some owners also reported hearing a crunching sound when opening the device.
The company stated it was aware of an issue impacting the inner display on a limited quantity of units and directed affected customers to contact Apple for replacement handsets. The exact number of impacted devices remains unspecified, and the company did not provide detailed information about the scope of the problem. Some of the images shared online showing faulty devices may have been created using artificial intelligence, adding uncertainty to initial assessments.
Francisco Jeronimo, a technology analyst at IDC, noted that the engineering complexity involved in the Duo’s 7.6-inch foldable display and its central hinge mechanism presents inherent challenges, even for companies with substantial resources. He observed that the early reports underscore how companies entering the foldables market face a significant learning curve. Samsung encountered similar issues with its Galaxy Fold in 2019 when reviewers reported broken screens on early units.
The Duo represents Apple’s most costly iPhone offering to date, with prices starting at £1,999 and reaching up to £3,199 for premium configurations. The device launched following Apple’s unveiling of the new product under recently appointed chief executive John Ternus. With additional market launches scheduled for later this week, analysts emphasized that how Apple manages the situation will influence buyer perception of foldable technology more broadly and that the company should quickly communicate its warranty policies.
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