Apple’s newly launched iPhone Duo foldable smartphone has begun experiencing display cracks among a limited number of units, according to reports from owners and confirmation from the company itself. The issue emerged following the device’s global retail launch on Friday, with complaints appearing on Reddit and social media platforms. Users reported observing cracks developing during normal operation, including one instance in Australia where an owner heard an audible crack while opening the device approximately six hours after purchase. Additional reports came from users in the US and India, according to coverage by Bloomberg.
Apple acknowledged the problem in a statement, characterizing it as affecting a “small number” of iPhone Duo units. The company stated that the display defects appear to manifest relatively quickly after initial use. Apple’s response included offering device replacements through AppleCare for any customers experiencing display issues. The company maintained that overall response from early purchasers had been positive, and noted that demand for the device has been exceptionally strong.
The iPhone Duo, which carries a starting retail price of $1,999, represents Apple’s first entry into the foldable smartphone market. The launch occurred under newly appointed chief executive John Ternus, who assumed leadership in September. The device has sold out at retailers, with next availability not expected until January based on reports from Taiwan-based industry sources.
Industry analysts cautioned that determining the severity of the issue remains premature given the limited number of reported cases. Francisco Jeronimo of IDC noted that such problems are not uncommon during new product launches, citing Samsung’s 2019 Galaxy Fold experience as a comparable situation. Jeronimo indicated that Apple’s transparent approach and immediate replacement policy represent appropriate initial steps. Ben Wood of CCS research firm stated he was maintaining a cautious assessment while noting no evidence of systemic defects across the product line exists at this time.
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