The iPhone Duo, Apple’s inaugural foldable smartphone priced from $1,999, has encountered display issues shortly after its general availability began. Multiple users on social media platforms, including Reddit, have documented cracks appearing in the device’s inner screen. One Australian owner reported that their unit cracked within six hours of opening the device, describing an audible sound during the failure. Additional reports emerged from users in Australia, the US, and India, with some experiencing similar screen malfunctions characterized by visible light artifacts along the display.
Apple acknowledged the problem in an official statement, confirming that a “small number” of iPhone Duo units have been affected by a display glitch. The company indicated that users experiencing such issues should contact AppleCare for replacement devices. According to Apple, the affected units are showing defects rapidly during initial use, and the company stated it received immediate replacements at authorized retailers.
Despite the screen reports, Apple has characterized user response to the product as “incredibly positive” overall. The company reported that demand for the device has been “nothing short of extraordinary,” describing it as the most prominent product launch under newly appointed chief executive John Ternus, who assumed leadership in September. The strong interest has resulted in the device selling out, with the next shipment shipment cycle not anticipated until January.
Industry analysts cautioned against drawing premature conclusions from the limited data available. Francisco Jeronimo from IDC research noted that display issues at product launches are not uncommon, pointing to Samsung’s experience with the original Galaxy Fold in 2019 as a parallel case. He emphasized that Apple’s transparent communication and replacement policy represent appropriate initial responses. Ben Wood from CCS research similarly urged a cautious assessment, noting insufficient evidence at this stage to determine whether a broader systemic issue exists with the device’s screen technology.
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