Apple’s inaugural foldable smartphone, the iPhone Duo, has encountered display problems since its global launch on Friday, with owners reporting cracked screens and malfunctions. The company acknowledged the issue affects a limited quantity of units and directed affected customers to contact AppleCare for device replacement.
Documented cases have surfaced across multiple regions, including Australia, the United States, and India. One Australian user reported their display cracked within six hours of unboxing the device, with the damage occurring near the internal hinge during the opening motion. Similar incidents were noted by other users who heard audible cracking sounds preceding display malfunctions, which manifested as white light strips across portions of the screen. Apple’s local retailers have reportedly replaced affected devices without delay.
Industry analysts cautioned against drawing premature conclusions about the severity of the issue. Francisco Jeronimo of IDC noted that screen problems at product launches are relatively common and emphasized that the company’s response strategy will be more consequential than the initial defect rate. He referenced Samsung’s 2019 Galaxy Fold launch, which faced comparable challenges but recovered through rapid customer service intervention. Ben Wood of CCS indicated insufficient evidence currently exists to suggest a systemic problem with the broader product line.
Apple indicated that user response to the iPhone Duo has been “incredibly positive” overall, and the company reported extraordinary demand for the device. The handset, which carries a retail price starting at $1,999 (£1,499), has reportedly sold out, with subsequent shipments not expected until January. The launch represents a significant milestone under the company’s new chief executive, John Ternus, who assumed leadership in September.
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