A lot of the conversation around AI in healthcare focuses on diagnostics and drug discovery or on doctor-patient visits. But a less visible part of the system affects whether patients actually get seen at all, and it has less to do with the number of doctors in the world (too few) and more with the administrative work (too much) that happens between a primary care doctor writing a referral and a specialist’s office getting a patient on the schedule. That gap, it turns out, is huge, stubbornly manual, and increasingly attracting serious interest from venture capitalists.
Kaled Alhanafi, a former Lyft and Cruise executive, and Chetan Patel, who spent a decade building cardiac devices at Medtronic, co-founded Basata after each experienced the problem directly.
For Patel, the issue became personal when his wife fainted on a flight with their young children. Even with his deep knowledge of cardiology and the specific devices that could help her, he says navigating the administrative process to get her appropriate care took far longer than it should have. “We have the best doctors, we have some of the best medicines, but the care gap is just so wide,” he said.
Alhanafi describes a parallel experience with his own father, who was referred to three cardiology groups after a serious carotid artery diagnosis. According to Alhanafi, only one called back within a couple of weeks. Another responded after the surgery was already done. The third still hasn’t called.
These aren’t unusual outcomes, as nearly anyone who has tried to see a specialist in recent years can attest. Specialty practices that receive referrals are frequently processing hundreds or thousands of documents — most arriving by fax — with small administrative teams. Practices lose pa …